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Privacy Policy

+44 (0)844 800 2535


Privacy Policy

Personal Information

OBS Group Limited (“Optimum”, "we", "us" "our") is committed to protecting and respecting the privacy of any personal information you may submit to this site. This privacy policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

OBS Group Limited of The Cottages, Regent Road, Altrincham, Cheshire, WA14 1RX shall act as the data controller of all personal data submitted for the purposes of the Data Protection Act 1998 (“DPA”).

Information we may collect from you

Generally, you can visit this site without revealing who you are, or disclosing any personal information about yourself.  However we may collect and process the following data about you:

  • information that you provide by filling in forms on our site; this includes information provided at the time of registering to use our site, subscribing to our service(s), posting material or requesting further services;
  • details of your visits to our site and the resources that you access;
  • if you contact us, we may keep a record of that correspondence;
  • we may also require information about you when you report a problem with our site;
  • details of your visits to our site including but not limited to, traffic data, location data and other communication data and the resources that you access.


We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical data about our users' browsing actions and patterns and does not identify any individual.


If you register with us or continue to use our site, you agree to our use of cookies.

"Cookie" technology is used on this site [to track non-personal information of users, including information about your preferences and browsing actions and patterns].  Cookies are small text files that are stored on your hard drive and contain information that is transferred to your computer's hard drive.  They help us to improve our site and deliver a better and more personalised service.  Personal information may also be tracked to ease the connectivity of your computer with our site.  Some cookies we use are essential for our site to operate and these essential cookies have already been set.   You may refuse to accept cookies from our site by activating the setting on your browser.  However, unless you have adjusted your browser setting to do this, our system will issue cookies to your computer when you log on to our site.  Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We use the following cookies on our site for the following purposes:




More Information

Essential site cookie(s) (e.g. for online forms)


These are essential for our site and online forms to operate and are immediately set when you log onto our site.  These cookies are deleted when you close your web browser.

[Estimate our audience size and usage pattern.]

[Store information about your preferences and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.]

[Speed up your searches.]

[Recognise you when you return to our site.]

[If you register with us or complete our online forms, we will use cookies to remember your details during your current visit and any future visits provided the cookie was not deleted in the interim.]

[Link to external info, e.g. Microsoft website]

Google Analytics


[This] [These] cookie[s] [is] [are] used to collect information about how you use our site.  We use this information to compile reports and analyse users' usage patterns to improve our site.  All information collected by this cookie is anonymous.

[Google's privacy policy link]





Please note that our advertisers may also use cookies and we have no control over this.

Uses made of this information

We may use information held about you in the following ways:

-           to ensure that content from our site is presented in the most effective manner for you and for your computer;

-           to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

-           to carry out our obligations arising from any contracts entered into between you and us;

-           to allow you to participate in interactive features of our service, when you choose to do so;

-           to notify you about changes to our service.

If at any time you do not wish to receive such information or do not wish to be contacted by a particular method, please email us at

You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we want to disclose it to a third party.  You can exercise this right at any time by contacting us at

If you are an existing customer, we will only contact you by electronic means for targeted marketing purposes and with information on services similar to those which were the subject of a previous contract with you, unless you give us your consent to contact you for other purposes.  If you are a new customer, we will contact you by electronic means only if you have consented to this.

You may also wish to submit personal information in respect of employment positions. The receipt, processing of, and access to such information shall be limited only to those of our employees who require this information to do their jobs. We may keep your information for a reasonable period for these purposes.

If you do not wish us to use your data in this way, please tick the relevant box on the form on which we use to collect your data.

Storage of your data

Please note that the transmission of information via the Internet is not completely secure.  Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

The data we collect from you may be transferred to and stored outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or one of our suppliers.  By providing your personal data, you agree to this transfer, storing or processing.  We will take all reasonable efforts to ensure your data is treated securely and in accordance with this privacy policy.  Once received, we have stringent security procedures covering the storage and disclosure of your data in order to prevent unauthorised access and to comply with the DPA. If, despite our security precautions, data is inadvertently disclosed, we shall use all reasonable endeavours to limit and remedy the disclosure but, to the extent permitted by law, we accept no liability for such disclosure.

Disclosure of your data

Save as set out herein, we will not sell, trade, rent or otherwise disclose your personal information. We will share your personal information with other parties where you expressly authorise us to or for any of the uses described above.

We reserve the right to access and disclose personal information:

  • to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other users;
  • to enforce or apply our terms of use;
  •  to third parties where a complaint arises concerning your use of the site and that use is deemed by us inconsistent with the terms of use of the site;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
  • if we or substantially all our assets are acquired by a third party in which case any personal data held by us about you will be one of the transferred assets.

Your rights and obligations

It is your responsibility to advise us if any of your personal information you have submitted becomes untrue, inaccurate or incomplete. If you wish to update your personal details please email us You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

You should not provide us with information about another person, they must provide this information directly and consent to the processing of their personal data including sensitive personal data (where provided).

External Links

This privacy policy applies only to information collected on this site. Other web sites to which our site may be linked may or may not contain privacy policies and /or cookies. We have no influence or control over such other sites. The use of such other sites, or the submission of information to them, is therefore at your own risk and subject to their privacy statements.

By using our site, you acknowledge your acceptance of the provisions in this privacy policy. Any changes to this privacy policy will be made on this page and, where appropriate, notified to you by email.  Therefore you should review it regularly.

Should you have any questions or concerns about this privacy policy or what it means to you, please email us